Shipping & Returns


SHIPPING

Delivery time takes up to 10 working days from the date your payment is received. Please note that BPAY payments take 1-2 business days to process. Where you have purchased a Product that is dispatched from our overseas warehouse, delivery time after payment processing may take up to 3 weeks.
In all instances estimated delivery times will be displayed at the check out for your Product. MyCarPerformance makes every effort to deliver your Product according to the estimated delivery times provided by MyCarPerformance at checkout. 

The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our .


If your Product has not arrived after the estimated delivery time, please contact us here. We encourage you to visit the Your Account section on our website to view the delivery status of your Products. Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carrier (Australia Post eParcel) will leave a card so you can pick-up your Product from your local Post Office.


Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all Products will pass to you on delivery.

We want your products to arrive quickly and at the best shipping rate we can offer.  Shipping charges are calculated based on product size and the geographical region of the delivery address. 


Estimated shipping charges from our Sydney Distribution Centre are based on product size and delivery zone and can be viewed in the table below. 

Shipping estimates for individual products can be viewed by entering your postcode on the product page.

Any applicable shipping charges for your order will be shown once your postcode is entered during the checkout process.

*SC = Shipping calculated upon postcode entry.

FREE SHIPPING

My Car Performance may at its discretion offer limited time “Free Shipping” promotions from time to time based on the following eligibility criteria.

  • Order is placed during the stated promotional period 
  • Subscribe to the MyCarPerformance newsletter 
  • Free shipping elgibility registration information must becompleted in full (ineligible post codes will be advised int he registration process)
  • Minimum spend of $49 (excluding any displayed shipping charges)
  • Excludes products that  are:

               over 20kg - Heavy/Bulky
               Clearance Bin products
               (Excluded products will be shown with shipping charges at checkout)

Free Shipping offer is valid for deliveries to the following areas:-

               All of NSW, Victoria and ACT
               Brisbane Metro, Gold Coast and Sunshine Coast
               Darwin Metro (50km radius from Darwin CBD and selected postcodes)
               Adelaide Metro
               Perth Metro
               Hobart Metro

                Unless stated differently all metro areas are as defined by Australia Post. Shipping charges will apply to ineligible products/orders.
Offer is not available for commercial or wholesale/bulk orders.



RETURNS & REPLACEMENTS

If you change your mind about a purchase or make an incorrect choice, we will provide you with a store credit within 14 days of delivery for unopened products. This MyCarPerformancepolicy does not apply to sale or special items. This credit does not include delivery costs. Consumer guarantees (see above) apply to all products.